Putting pharmaceutical company employees in the shoes of their patients

Case Studies / Learning From The Patient Experience

Development, implementation, and evaluation of a multi-country digital immersive learning experience to highlight the physical, psychological and social impact of living with a chronic condition with The Method & Takeda.

Problem

What if you could step into the shoes of someone living with a chronic illness? Would that experience help you to deliver better outcomes for patients? Empathy has been demonstrated to be an effective design tool in many industries, first used by Japanese car manufacturer Nissan. This project applied this principle for the pharmaceutical industry.

It aimed to use immersive learning to enable pharmaceutical employees to think innovatively about solutions for patients throughout the medicines lifecycle. As well as enhancing understanding and knowledge, empathy can also activate and motivate us to advocate and promote the interests of others.

This can also support patient advocacy group and policy makers’ work to prioritise funding and healthcare services. Increasing HCP empathy is demonstrated to positively impact the therapeutic alliance, leading to increased patient satisfaction, adherence and improved health outcomes.1

Solution

Studio Health was integral to the design and development of award-winning digital immersive learning tool ‘In Their Shoes’, working with The Method and Takeda Pharmaceuticals. One hundred and fifty-five employees took part in the immersive programme at Takeda offices in Europe, Asia, North and South America.

The design of ‘In Their Shoes’ draws on the biopsychosocial model of illness, highlighting the psychological and social impact of living with a chronic condition as well as physical symptoms. The constructed narratives contain around 70 individual challenges typically faced by someone living with Inflammatory Bowel Disease.

Scenarios touch on the stresses chronic illness exacts on work and personal relationships.

Benefit

This study found that an immersive training program, conducted amongst pharmaceutical company employees, led to increased understanding of and empathy for the lived experience of patients with IBD. We found statistically significant increases pre/post participation on self-rated disease understanding, self-rated connection with and advocacy for people living with IBD, and belief that job role can positively impact others. The study’s mixed methods approach offers an in-depth perspective on how empathy can propel learners through the experiential learning cycle and how this may activate behavioural change in the workplace.

‘In Their Shoes’ continues to be utilised by multiple audiences including employees, patient groups, nurses, specialists, MPs, advocates and lobbyists. It has now reached over 30 countries worldwide, is in 9 languages and so far reached 13,000 participants (and counting). Our study was published in ‘Frontiers’, a leading peer-review open access publication.


  1. Kim et al., 2004; Di Blasi et al., 2001; Hojat et al., 2011; Rakel et al., 2011; Canale et al., 2012; Roche and Harmon, 2017 ↩︎