The team were lively and engaged and many shared their experiences of how Health Literacy effects their everyday interactions.
We learnt that Health Literacy issues are being addressed to some extent. Some of the team were undertaking the NHS “15 Step Challenge”, which aims to help NHS staff better understand the experience of patients.
Improving patient communication is a complex challenge, but by focusing on health literacy strategies and tactics, positive changes can be made. It was a great privilege to meet the team, hear their stories and learn more about the vital work they do for people living with HIV. Many thanks to Marie Rousseau and Kate Childs for inviting us.
What’s next? We’ve been invited back to run a session for the Dermatology team!
More information about the Caldecot Centre.
Find out more about the NHS “15 Step Challenge”.